Terms of service
Welcome to the Argyll Furniture Store Terms and Conditions (“Terms”) which apply to orders made in store, online via our website or orders placed through the telephone sales department.
Argyll Furniture Store is a company registered in Scotland and we have our registered office at 3 Breadalbane Street, Oban, PA34 5NZ.
To contact us, please email afs@grstradecentre.co.uk, write to us at 3 Breadalbane Street, Oban, PA34 5NZ or alternatively you can telephone 01631 564443. Please note that in order to provide you with the very best service, we may monitor or record our calls for training purposes.
We reserve the right to change these Terms from time to time. In light of this, it is important that you check these Terms every time you wish to place an order through the Website, in store or over the telephone, to ensure you understand the terms that apply at that particular time.
By using and placing orders in store, through the website or over the telephone, you confirm that you accept these Terms and that you agree to comply with them.
Nothing in these Terms and Conditions shall affect your statutory rights.
Definitions
In these Terms, when the following words with capital letters are used, this is what they will mean:
“Contract”: means the contract for the purchase and sale of the Products in store, through the Website or over the telephone
“Event(s) Outside Our Control”: means any act or event beyond our reasonable control which may delay or prevent production or delivery of the Products. These acts and events may include, without limitation, acts of God, flood, drought, earthquake or other natural disaster, epidemic or pandemic, terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations, nuclear, chemical or biological contamination or sonic boom, any law or any action taken by a government or public authority, including imposing an export or import restriction, quota or prohibition, or failing to grant a necessary licence or consent, collapse of buildings, fire, explosion or accident, any labour or trade dispute, strikes, industrial action or lockouts, non-performance by suppliers or subcontractors, and interruption or failure of utility service.
“Order”: means an order for Products which you submit to us through the Website.
“Product(s)”: means any product which we make available for sale in store, through the Website or over the telephone
“Terms”: means the Argyll Furniture Store Terms and Conditions of sale.
“Website”: means our website at www. regardless of how you use the website including any technologies or devices available to you.
“You” or “you”: means the individual who is purchasing the Products in store, through the Website or over the telephone.
These Terms
a) What these Terms cover.
These are the Terms on which we supply Products to you to purchase in-store, via the Website or over the telephone.
b) Why you should read them.
These Terms tell you who we are, how we will provide Products to you, how you and we may change or end the Contract, what to do if there is a problem, and other important information.
c) Reading and accepting the Terms.
You must accept these Terms in order to place an Order with us through our Website therefore please read the Terms carefully before submitting your Order. We also recommend that you print and retain a copy of the Terms at the time of ordering for future reference. If you do not accept these Terms, you will not be able to order any Products through our Website.
d)Changes to these Terms.
We reserve the right to change these Terms from time to time without notice and any changes will take effect on the day they are posted on the Website.
How To Contact Us
a) How to contact us.
If you have any questions relating to these Terms please email us at afs@grstradecentre.co.uk or write to our Head Office address at 3 Breadalbane Street, Oban, PA34 5NZ. Alternatively you can telephone 01631 564443.
b)How we may contact you.
If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your Order.
c) "Writing" includes emails.
When we use the words "writing" or "written" in these Terms, this includes emails.
Placing An Order Online
a) Conditions of use.
To be able to place an order you must:
i) be over the age of 18;
ii) be a consumer (which means you must be purchasing the Products for your own personal use). If you need to purchase any product from Argyll Furniture Store on behalf of a business then please read clause 19 c) below in relation to business use;
iii) provide us with all the required information that we need for us to be able to successfully complete your order which may include, but is not limited to, details such as your name, address, telephone number and payment details; and
iv) be purchasing Products to be sent to an address where we are able to deliver.
b) Payment. You must pay in full at the time of placing the order. Your chosen payment type will be charged when you submit your Order. Taking payment from you does not mean we have accepted your Order and if we are unable to accept your Order we will refund any payment made. Refunds will usually be made within 14 days and in the same way as the original payment.
c) Make sure you provide the correct information. We are not responsible for any errors you make when you place your Order. It is your responsibility to ensure that you input and submit your Order details accurately and fully. If you are placing your Order via the Website you will have the opportunity to review your Order and to correct any errors before submitting it. If there is any change to your personal information you should notify us as soon as possible.
d) Order acknowledgment. After submitting your Order you will receive an email order acknowledgment from us setting out the description of the Products you have ordered, but this is only an acknowledgment of your Order and not acceptance of your Order. Please note that, at this stage, no legally binding contract exists between us. We will usually assign you an order number at this point and it will help us if you can tell us the order number whenever you contact us about your Order. If you place an Order and request the contract terms to be sent to you by post, we will send you all your paperwork by post to arrive usually within 3 working days.
Pricing Errors
a) We try to ensure that the prices stated on the Website are accurate and up to date. If we notice an error in the quoted price of the Products you have ordered, then we will inform you as soon as possible and offer you the option of reconfirming your Order at the correct price, or withdrawing your Order. However, if we are unable to contact you or if we do not receive a response from you within 7 days then we will treat the Order as withdrawn and you will receive a full refund of any payment you have made. Refunds will usually be made within 14 days and in the same way as the original payment.
b) If we display an inaccurate price which could reasonably have been recognised as a pricing error, we do not have to provide the Products to you at the incorrect price, even if we have accepted your Order.
Our Contract To You
a) How we will accept your order. Our Contract with you will exist when your Order is released into our order system unless we have notified you that we are unable to accept your Order. Orders will only be released onto our system when your payment method has been approved.
b) If we cannot fulfil your Order. If we are unable to fulfil your Order for any reason, we will contact you with further information and will not process your Order.
Our Products
a) The images of the Products on our Website are for illustrative purposes only, and Products may vary slightly from these images. We make every effort to display the colours accurately, but we cannot guarantee that your computer’s display of the colours accurately reflects the colour of the Products in person. Due to the handmade nature of our Products, we allow a 5cm tolerance for dimensions, so the dimensions of a Product you receive may differ slightly from those listed on our Website.
b) From time to time, we may change the fabrics and leathers used on our sofas, whether to improve the quality of our products, reduce our impact on the environment, or due to a supply issue. Therefore, we advise all customers to order any upholstered pieces required to match at the same time, to ensure the fabric used is from the same batch. We cannot guarantee that an additional piece, ordered at a later date to match existing furniture, will be an exact shade or colour match to the original piece or pieces. If you are trying to match an existing piece of furniture, we strongly recommend speaking to an advisor or calling into a store prior to purchasing, where we can discuss the best approach.
Making Changes To Your Order
- Sofa’s, armchairs, beds and headboards, and any products where you select a specific style, colour or fabric at point of purchase are classified as bespoke items which are made to order and therefore cannot be cancelled or refunded once the order has been processed. It is difficult to make changes to your Order once it has been released into our order system. This is because we work to tight timescales and production of your Order may have already started. However, we would encourage you to contact us as soon as you can if you wish to make a change to your Order and we will let you know if the change is possible. If it is possible we will let you know about any changes to the price of your Order, the timing of delivery, or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the Contract with us as set out below.
Product Changes
a) We may change the products:
i) to reflect changes in relevant laws and regulatory requirements; and
ii) to implement minor technical adjustments and improvements, for example to address a security threat.
We will inform you if these changes affect your use of the Products ordered.
Providing The Products
a) Delivery costs
i) The delivery charge which will form part of your Order. This will be confirmed at checkout before you submit or confirm your Order. Delivery is available on Tuesdays and Fridays.
ii) Please note that some Products other than Sofas may require self-assembly. You will be responsible for assembling the products and disposing of any packaging for those Products.
iv) Products may be delivered by trusted third parties and orders containing multiple Products may be split into different deliveries with differ5ent delivery dates.
b) When we will provide the Products.
i) You will be informed of the likely approximate length of time until delivery when you submit your Order. We will use reasonable endeavours to ensure your Order is delivered within the original timeframe given to you. Once your Order is confirmed as available for delivery we will contact you to agree suitable arrangements for the date of. Please do not dispose of your existing furniture until your delivery date has been confirmed by us.
ii) Every effort is made to see that the original approximate delivery date is accurate, but on occasion the manufacture or delivery of your furniture may be delayed due to circumstances beyond our control, including but not limited to an Event Outside Our Control, and we cannot accept responsibility in this respect. We will, of course, make every effort to keep you informed if a delivery date will not be met.
iv) If you have requested samples these will usually be dispatched to you within a couple of days.
v) Certain Products sold on our Website may be available for collection in-store in which case we can arrange for you to collect it during our working hours.
c) To make sure you are completely satisfied with your Order the delivery team will ask you to confirm this and then capture proof of delivery and/or ask you to sign for your Product.
d) If you are not at home when the Product is delivered. All deliveries are pre-booked and you are responsible for ensuring that you are available to accept delivery. If you are not at the address you provided to us at the time of delivery there must be an adult (a person who is 18 years of age or older) available who is capable of receiving delivery on your behalf and you agree that you have given them authority to represent you and that we can rely on their instructions as if they were yours. If no one is available at your address to take delivery we will contact you to rearrange delivery.
e) When you become responsible for the Product. A Product will be your responsibility from the time we deliver it to the address you provided to us.
f) When you own goods. You own the Product at the time of delivery or collection provided we have received payment in full.
g) Argyll Furniture Store will not complete or partially complete assembly of any Product that require self assembly, this is your responsibility.
h) Argyll Furniture Store will not remove your old items of furniture, disposal of furnishings must be arranged by You and it is up to you to ensure that this is done in preparation to receive delivery of your Product.
Your Consumer Rights
a) You have certain rights if what you have bought is faulty or damaged at the time of delivery. If a Product is found to be faulty or damaged at the time of delivery (or collection if applicable) you will have the following options:
i) A right to reject the Product. In this case it should be returned to Argyll Furniture Store and a full refund of all monies paid including delivery charges will be made to you as soon as possible, usually within 14 days of rejection being accepted and using the same method as the original payment.
ii) A right to keep the Product. If the Product can still be used despite the damage, or you wish to keep the Product, usually you will be contacted to arrange for a repair by one of our technicians, or given the option of a replacement. If repair or replacement is not possible, the Product must be returned to Argyll Furniture Store in which case you will receive a full refund including any delivery charges.
b) If fault or damage is discovered up to 30 days after delivery. Please contract Argyll Furniture Store either in person at the store at 3 Breadalbance Street, Oban, PA34 5NZ, in writing to Argyll Furniture Store or by email to afs@grstradecentre.co.uk or by telephoning 01631 564443. We will refer to our manufacturer or suppliers guidelines and update you on their policy in an effort to come to a suitable conclusion.
c) If fault or damage is discovered more than 30 days after delivery. In the event that any Product develops a fault after 30 days, please contact us as soon possible. After 30 days and up to 6 months from delivery you must give us an opportunity to inspect and repair the Product first (or offer you a replacement). If we are unable to resolve the issue this way then you may be entitled to a refund. If you report a fault after 6 months from the date of delivery then you will have to provide evidence that the Product is faulty rather than damage being due to reasonable wear and tear. If the fault has been caused by you, then we may still be able to help you but will have to charge you for the cost of repairs depending on the extent of the damage.
Refunds. If you are entitled to a refund, it will usually be processed within 14 days and will use the same method as the original payment. Any Products that need to be returned to Argyll Furniture Store (please refer to term “f” for further information) must be returned to our central delivery point prior to the refund being processed. When calculating refunds, a deduction may be applied to cover usage depending on the condition and length of time the Product has been in your possession.
You will be entitled to a full refund of the price paid for the Products plus standard delivery costs; however, we are entitled to reduce the amount of any refund to reflect any reduction in the value caused by you or if you have failed to take reasonable care when handling the Products, and express delivery charges above the standard rate will not be refunded.
* Your rights to cancel excludes:
i) Bespoke items custom made to your specification.
ii) Mattresses which have been unsealed, due to their intimate nature. All mattresses are delivered sealed in clear plastic wrapping that will allow for inspection. Any mattresses that have been unsealed will be deemed as having been used. Therefore they cannot be returned for any reason other than because they are not as described or are not of satisfactory quality.
iii) Self-assembly items that have been damaged during assembly.
iv) Purchases made in-store or where you have inspected the Product prior to purchase.
Whilst the Products are in your possession you must not handle them beyond what is necessary to establish their nature, characteristics and function. It is your responsibility to return any Products to our central delivery point in a good condition and we ask that you return the Products in appropriate packaging such as to prevent damage in transit. Argyll Furniture Store recognises that many customers do not have the means to return Products themselves, and so we can arrange collection during normal business hours (Monday to Friday). A charge may be made to cover the cost of collecting the items. For orders where the delivery charge was more than the standard charge, collection costs will vary and may exceed £150.00. We may also charge you for any usage of the Product prior to collection by us so you should try not to use the Product whilst it is in your possession.
g) Cancellation of your Contract where Argyll Furniture Store are not at fault and there is no statutory right to change your mind. If you request to cancel your Order before it is completed, you will have to contribute towards our costs which we have already incurred by preparing your Order. We will refund any money paid for Products not provided deducting a reasonable contribution towards the costs already incurred by us. If you notify Argyll Furniture Store within 48 hours of placing your order we may be able to prevent any costs being incurred with our manufacturing & logistics partners. Cancellations and amendments more than 48 hours after the order is placed could incur a cost of up to 50% of the price of the Products as a contribution towards the costs already incurred by us.
h) Returning Products to store. If you are returning a Product that you collected from store, you may be able to drop off the Product at the store you collected it from. You can discuss your options in more detail with us at the point you decide to return the Product.
Our Rights To End The Contract
a) We may end the contract if you fail to make payment to us when it is due, do not provide us with information that is necessary for us to fulfil your Order; for example, you fail to provide your address, or if you do not within a reasonable time frame allow us to deliver the Products to you or for you to collect them from us.
b) If we have no option but to end the contract with you then we may be entitled to a contribution towards any costs we have incurred, for example if we have started making the Products you have ordered. This contribution can be taken out of any refund owed to you as a result of the Contract ending.
Price and Payment
a) Our price. Wherever you place your order with Argyll Furniture Store, all Products made to customers' specifications are on sale at the same price in every store and on-line.
b) Prices are given on our Website in pounds sterling and include VAT. We take all reasonable care to ensure that the price of the Product advised to you is correct. However please see clause 6 above for what happens if we discover an error in the price.
c) Very competitive normal prices. Our normal price is the non-discount price that a Product has been offered at, or will be offered at, in the near future. Our design and manufacture partners expertise also helps us to set very competitive normal prices because we use this knowledge when we’re comparing the price of our Products with similar Products from high street retailers, furniture stores on retail parks and independent stores: we know what a Sofa should cost and what goes into making it.
d) Special prices… for a limited time only. Throughout the year, we offer some of our Products to you at a discount on their normal price. The duration of the discount offer on any Product is never longer than the time the Product will be available at the normal price. However, as a result of the ongoing impact of the coronavirus pandemic we may offer a limited number of ranges at special prices for longer than usual. This will ensure customers are given the opportunity to take advantage of these discounts.
e) Where the normal price is a future price (usually shown as an After Event price) this is the minimum price we intend to charge once the offer has ended. Please note the After Event Price may be subject to change.
f) Payment method. We accept payment with debit or credit cards. Payments can also be made electronically by bank transfer, and details will be provided on request. Depending on how you choose to pay, your payment may be subject to validation checks and/or third-party authorisations. We reserve the right to decline all or part of any payment for whatever reason and should this occur we will contact you.
g) Deposits. When you place your Order and choose to pay a deposit, you agree to pay the remaining balance before delivery.
h) Outstanding balances. Before we deliver your Products, you must either have settled any outstanding balance (i.e. paid in full for your Order). We shall not be obliged to deliver your Order to you and may withhold delivery until we receive payment. Payment will not be taken on delivery. Any remaining balance can be paid by visiting the Argyll Furniture Store, telephoning the head office on 01631 564443 to make a credit or debit card payment, BACS transfer or cash payment. If you have any questions about settling payment then please contact the team for further information.
Complaints
If you are unhappy with any aspect of your Order or the service you have received from us we want to hear about it. In the first instance you should visit our Website, click on the “Contact Us” page and select the relevant option.
b) Regarding your furniture. If you have any questions or complaints about your Products, please call our store on 01631 564443. You may also contact our Customer Service department by emailing afs@grstradecentre.co.uk or you can request a call back through the Website. Alternatively you may also write to us at our Head Office address at 3 Breadalbane Street, Oban, PA34 5NZ. In most cases we should be able to help to resolve any issue you might have. If after this, you feel our customer service team have been unable to resolve your complaint and you remain unhappy, then you may wish to refer your complaint to the Furniture & Home Improvement Ombudsman (FHIO). The FHIO is an independent, not-for-profit and government approved organisation that provides Alternative Dispute Resolution services. In cases of complaints that cannot be resolved agreeably between a consumer and a retailer, they act as an independent party to impartially and fairly resolve disputes. Our Customer Services Department will write to you with their contact details, or you can contact them directly via their website, //www.fhio.org/ - or by emailing info@fhio.org.